• Private Collections Representative

    Job Location US-NJ-Springfield
    Requisition ID
    Position Category
    Position Type
    Full-Time (30+ hours/week)
  • Overview

    Great new Career Opportunity in Long-Term Care Pharmacy!


    Now Hiring - Private Collections Representative - [Springfield, NJ]


    Hours: 8:30am-5:00pm


    Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.


    We are proud to Offer:

    • Competitive Salaries
    • Comprehensive Healthcare Benefits
    • 401(k) Retirement Plan
    • Paid Time Off
    • Opportunities to advance and grow your career
    • And More!

    If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.


    Partners Pharmacy is an Equal Opportunity Employer



    The Private Collections Representative will be responsible, but is not limited to:


    1. Contact customers daily about their overdue payments.
    2. Conduct custom collections campaigns on each client that consist of phone calls and standard mail correspondence. 
    3. Develop collections methods that consistently lead to achieving or exceeding company financial goals.
    4. Research and resolve customer account issues and provide professional and courteous customer service at all times.
    5. Work closely with team members to create ways to bring in revenue and find success as a group.
    6. Provide customer service regarding collection issues.
    7. Process customer refunds, account adjustments, discrepancies and short payments.
    8. Monitor and maintain customer accounts.
    9. Reduce delinquent accounts as assigned.
    10. Take actions to encourage timely debt payments.
    11. Investigate historical data for each bill.
    12. Must communicate and follow up effectively with manager when necessary to accelerate the collection process.
    13. Establish and maintain effective and cooperative working relationships with both internal and external customers.
    14. Solve problems quickly and create resolutions that bring in revenue on a regular basis.
    15. Assist with special projects as needed.
    16. Assist in maintaining accurate and complete customer files.
    17. Communicates effectively with all company personnel.
    18. Must understand and follow the HIPAA guidelines.



    High School Diploma or equivalent


    Professional Experience:

    • 3-5 years experience in Consumer Collections, required
    • Experience in the pharmaceutical/insurance industry a plus
    • Prior experience with Microsoft Office, mainly Excel
    • Must be reliable and dependable
    • Organizational and communication skills
    • Ability to work in a multi-tasked environment
    • Ability to prioritize and organize work



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